Choir Coordinator - Cardiff

About the Choir With No Name

The Choir with No Name has been running choirs for homeless and marginalised people since 2008, and currently have choirs in Birmingham, Liverpool, London and Brighton.  We are hugely excited to be launching a new choir in Cardiff this year, in partnership with local homelessness charity The Wallich.

We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you to build confidence, skills and genuine, long lasting friendships. Each choir gets together to rehearse every week and share a meal together at the end of rehearsal, welcoming everyone, regardless of background, characteristics or idiosyncrasies.  We want everyone involved in the Choir with No Name to feel they belong in our community. 

One of our key aims is to become a fully co-produced organisation and have people with lived experience of homelessness working alongside others to deliver all aspects of our work. The Choir Coordinator role is vital in helping us achieve this aim, working alongside our choir members to develop the skills needed to keep their project running, the aim being to have choir members running the choir themselves by the end of the first two years.

About the Wallich

The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales. The Wallich runs a variety of services ranging from residential, floating support, prevention and intervention services as well as participation and progression.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. At the heart of everything they do are the people they support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

Job Purpose

Our choir coordinator will support our community to develop their skills to facilitate fun and welcoming rehearsals, gigs and workshops. The post holder will collaborate closely with choir members, identifying opportunities to offer training and informal support, facilitating learning and reflection, and ensuring the group feels equipped to deliver the choir activities it wants to see.  Ultimately we hope that the coordinator can establish systems that will enable the group to run the choir themselves after an initial set up period of two years.  The coordinator will also use impact measurement tools to monitor, evaluate, and share learning with the community itself and with the partner organisations, to inform decision making.  The coordinator will also ensure that the Cardiff choir works towards the strategic plans of both partners involved in the choir’s delivery (the Choir with No Name and The Wallich).

Partnership working

The post holder will be employed by the Choir with No Name but will hold a close working relationship with local partners The Wallich. Line management of this position is provided by both organisations, through a matrix management structure set out in the collaboration document.


Reports to:              Head of Participation (The Wallich) and Head of Programmes (Choir with No Name)
Hours:                     20 hours per week, including weekend and evening work as necessary
Location:                 Based in Grangetown, Cardiff and from gigs / rehearsals.  Some home working considered.
Salary:                     £27,779 p.a. (pro rata)
Annual leave:          25 days per year + UK bank holidays  
Pension:                  6% employer contribution
Contract:                 Fixed term 2 year contract

You can download a word version of this job description HERE


Strategic Management

  • Develop an annual plan for the choir in partnership with choir members and organisational leads at the Wallich & CWNN. Ensure that plans make the most of members’ strengths and combine local priorities with Wallich & CWNN organisational values and strategic aims
  • Oversee and support everyone involved to effectively deliver that annual plan
  • Ensure that operations stay within budget
  • Follow the Wallich & CWNN policies and procedures consistently, and help to keep them relevant and up-to-date

Member recruitment and support

  • Work collaboratively with choir members, supporting them to nurture their strengths and develop their skills
  • Ensure safe, supportive and welcoming rehearsal, workshop and gig environments are maintained. Encourage choir members to lead on welcoming, inducting and keeping others informed 
  • Forge and develop contacts throughout the homelessness and support sectors in Cardiff, to ensure services are actively encouraging service users to attend
  • Ensure that recruitment of choir members and volunteers actively seeks to create a community that is representative of Cardiff’s diversity
  • In collaboration with choir members, provide appropriate pastoral care, assisting choir members to identify and overcome personal challenges and maintain their place in the choir.
  • Signpost choir members to relevant external services and opportunities and furnish volunteers with appropriate information to do the same
  • Act as safeguarding lead for the Cardiff choir, facilitating training for the community to encourage members to recognise potential abuse and support each other appropriately

Fundraising and Communications

  • Contribute to raising money for the Cardiff choir, with support from the Wallich & CWNN central teams.  This could include anything from raising money from local individuals to forging relationships with local businesses or helping with local grant applications.
  • Send regular updates to the Wallich & CWNN central teams to be included on organisational communications.
  • Provide opportunities for choir members to get involved with communications and fundraising projects, offering support for members to lead their own projects where appropriate.
  • Be active on social media to communicate and celebrate the Cardiff choir members’ achievements with the Wallich & CWNN audience
  • Contribute to local PR opportunities
  • Support & encourage community members to contribute to documenting the progress of the Cardiff choir, photographing and filming where appropriate and consent given.

Volunteer Support   

  • Encourage choir members to support each other and offer training to those wishing to develop their skills in offering further support.
  • Offer group and one to one support and supervision to volunteers
  • Coordinate a regular schedule of training to support the development of volunteers

Event production

  • In consultation with the Choir Director and choir members, coordinate a programme of outreach workshops within relevant communities in Cardiff as set out in the annual choir plan
  • With the Choir Director and choir members, arrange and promote appropriate gigs and events 

Impact measurement

  • Maintain up to date and accurate records to in order to support funding applications and provide data to report back to existing funders
  • Contribute to weekly, quarterly and annual reports for Head of Programmes, the Wallich & CWNN trustees
  • Contribute to measuring the social impact of our work through conducting appropriate member surveys and compiling the results
  • Share impact data with the community to encourage ownership of the outcomes and inform plans for the future. 


Knowledge and Skills


  • Demonstrable alignment with our values of family, fun, integrity and collaboration
  • Collaborative leadership and coaching skills, with the ability to inspire and bring out the best in people
  • Highly-motivated self-starter with initiative to make things happen
  • Organised and methodical approach
  • Compassion and respect for all members of society, including a commitment to diversity and inclusion
  • Ability to act calmly and decisively in emergencies, and to work positively with challenging behaviour
  • Demonstrable experience of working positively with disadvantaged people in the community
  • Ability to present information clearly and to a high standard, both in writing and verbally
  • Digitally literate (e.g. Microsoft Office including Word, PowerPoint and Excel, social media).

Highly desirable

  • A love of music!
  • Experience of co-production and working in a co-produced way
  • Significant experience &/or qualifications in community development work
  • An in depth understating of the principles of co-production and experience working in a co-produced way
  • Previous experience of safeguarding adults at risk of abuse
  • Knowledge, experience and networks in the homelessness, support and/or arts sectors in Cardiff
  • Event management experience
  • Knowledge of the principles and methods of impact measurement

The specific skills we will be looking for clear evidence of at this first stage of the application include:

  • Alignment with our values
  • Collaborative leadership and coaching skills
  • Self-starter full of ideas and initiative
  • Clear communicator
  • Organised and methodical
  • Ability to work positively with challenging behaviour


In the interest of a non-biased approach to recruitment, all applications will be anonymised before they reach the selection panel.  We are not, at this stage, asking for information about your work experience or education, we are only seeking the answers to questions that will demonstrate the above skills. 

To help us with this, please follow these steps:

  1. Copy and paste the applications questions at the bottom of this page onto a separate Word document.
  2. Answer the questions, trying not to use more than 300 words per question. 
  3. Don’t put your name or any identifying information on the document. 
  4. Email the document as an attachment to, by 9am on Monday 14th June.  Include your phone number in the email. 

If you have access needs that make any aspect of the application process difficult, please contact us at and we will make reasonable adjustments.  You can also use this email address if you have any questions about the process. 

If your answers are among the ones that show the best demonstrations of the skills we’re looking for, we will be in touch to invite you to an initial interview.  If you haven’t heard from us by 24th June we’re afraid that you can assume that you haven’t been successful. 

Thank you so much for your interest in working with us at the Choir with No Name, and good luck with your application!


Try not to use more than 300 words per question – thank you.  Don’t feel you need to use the full word limit if you can answer more succinctly. 

1. Why is the Choir with No Name where you want to be and why now? What skills do you want to learn in this role?

2. We want to build communities who work together to lead their own projects, harnessing choir members' strengths and creating opportunities to develop new skills. Can you tell us how you would approach this in launching a new choir in Cardiff?  (If relevant, tell us about any past experience which you would draw upon).

3. Scenario: You join the team half way through a project; we have been funded to run a series of singing workshops that engage isolated groups in the community. You find that no workshops have yet been delivered. There is a team of volunteers keen to help but they don't know what is happening.  What steps would you take, and in what order?

4. Scenario: You have been supporting a group of choir members to put on a gig that is coming up in a month's time.  Plans have stalled dramatically after two of the members had an aggressive stand-up row about it (in front of the rest of the choir) and are now not speaking. There is a general feeling in the group that some members are given more of a say than others and they can't come to an agreement on decisions that need to be made. What action(s) would you take?

5. Scenario: A member of the choir tells you that another member keeps taking all of their money when they attend. They don't want to tell you who it is but have said they are thinking about leaving the choir to avoid seeing the person any more. How would you handle this? 

You can download a word or PDF version of this job description below